Return & Refund Policy
RETURNS & EXCHANGES
Can I return a skincare product?
Because skincare and beauty products are personal-use items, we have hygiene and safety restrictions around returns. Products cannot be returned.
What if I receive the wrong product?
Please contact us as soon as possible with your order number and clear photographs of the item received.
We’ll review the issue and guide you through the next steps.
Can I cancel my order?
Once an order has been placed, cancellation or changes may no longer be possible.
USING YOUR SKINCARE
What should I do if a product irritates my skin?
Stop using the product if you experience significant irritation or discomfort.
If symptoms are severe, persistent or concerning, please seek advice from a qualified healthcare professional.
Should I patch test new products?
Yes. We recommend patch testing new skincare products before incorporating them fully into your routine—particularly products containing active ingredients.
Can I use several active ingredients together?
Some active ingredients work beautifully together, while others may increase the risk of irritation when combined.
If you’re unsure, ask us before combining them. We’d rather help you build a simple routine than have you overwhelm your skin.
How should I store my skincare?
Keep your products tightly closed and store them according to the manufacturer’s instructions.
Generally, keep skincare away from excessive heat, direct sunlight and moisture.
PREGNANCY & SPECIAL CONSIDERATIONS
Can I use your products while pregnant or breastfeeding?
Some skincare ingredients may not be appropriate during pregnancy or breastfeeding.
Because everyone’s circumstances are different, we recommend speaking with your doctor or qualified healthcare professional before introducing new active skincare products.
STORE & PICKUP
Do you have a physical store?
Yes. You can shop with us online or visit our physical store.
Can I pick up my online order from your store?
If store pickup is available for your order, you’ll see the option during checkout or you can contact our team for assistance.
Do you offer wholesale?
If you are a retailer, beauty professional or business interested in purchasing in larger quantities, please contact our team for information about wholesale pricing, minimum quantities and available products.
CUSTOMER CARE
How can I contact Skincare Library?
We’re here to help.
You can reach us through WhatsApp, phone, email or our social media channels.
What if I don’t know what to buy?
That’s exactly what we’re here for. ❤️
Tell us:
– Your skin type
– Your main skin concern
– Your current skincare routine
– Your budget
…and we’ll help you narrow down your options.
OUR SKINCARE LIBRARY PROMISE
Your skin doesn’t need more products. It needs the right products.
At Skincare Library, we carefully curate authentic beauty products and make skincare easier to understand—so you can shop with confidence and build a routine that works for you.
Need help choosing?