Return & Refund Policy

1. Our Commitment

At SkinCareLibraryNG, customer satisfaction is our priority. We stand behind the quality of our skincare products. This Return Policy outlines the conditions under which you may return products for a refund, exchange, or store credit, in compliance with the Federal Competition and Consumer Protection Act (FCCPA) 2018.

Please Note: Under Nigerian law, a “no-refund” policy is generally not enforceable when goods are defective, unsafe, or do not match the agreed description

2. Return Timeframe

Return requests must be submitted within 14 days of receiving your package.

3. Conditions for Returns

A. Change of Mind

If you change your mind about a purchase :

• The product must be unopened, unused, and in its original packaging (including seals and wrapping)

• Sets or multi-item packs must be returned in full

• Sale items and products bought using promotional codes may not be eligible

B. Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged in transit, or does not match your order :

• Report the issue within 7 working days of receipt

• Provide clear photos of the product and packaging

• Full refund (including original shipping costs) or replacement will be provided

C. Allergic Reactions

Due to the high amount of active ingredients, we recommend performing a patch test before using any new skincare product. In the event of a skin reaction:

• Contact us immediately with your order number and description of symptoms

• Photographic evidence may be required for investigation purposes 

4. Return Procedure

Step 1: Contact us at info@skincarelibraryng.com with:

• Your order number

• Reason for return

• Photos (for damaged or incorrect items)

Step 2: We will provide a return authorization and return address.

Step 3: Pack the item securely and ship to the provided address. We recommend using insured shipping services with tracking.

5. Refund Options

Depending on the circumstances, we offer :

Refund Timeline: Refunds are typically processed within 5-10 business days after we receive and inspect your return.

6. Products Not Eligible for Return

The following cannot be returned unless defective upon delivery :

• Opened or used cosmetic products (for hygiene reasons)

• Perishable items

• Personalized or custom-made products

• Gift cards and vouchers

7. Return Shipping Costs

• We cover return shipping costs if the return is due to our error (defective, damaged, or incorrect items) 

• For change-of-mind returns, you are responsible for return shipping costs

• Original shipping costs are not refunded for change-of-mind returns 

Key Compliance Points

Privacy Policy:

• NDPA 2023 Compliance: This is Nigeria’s primary data protection law 

• Data Minimization: Collect only what you need 

• NDPC Oversight: The Nigeria Data Protection Commission enforces compliance 

• Cross-Border Data Transfers: Must comply with NDPA requirements 

Return Policy:

• FCCPA 2018: Prohibits unfair contract terms and protects consumer refund rights for defective goods 

• Section 122: Consumers can return unsafe or defective goods for a full refund 

• Section 127: Unfair contract terms are void and unenforceable 

• Sale of Goods Act: Goods must be of merchantable quality and fit for purpose