Frequently Asked Questions
About Skincare Library
What is Skincare Library?
Skincare Library is a curated beauty destination for discovering effective, authentic skincare and beauty products from Korean, Nigerian, US, UK, and other trusted brands.
We believe choosing skincare should feel simple, not overwhelming. Our goal is to help you find products that make sense for your skin, your concerns, and your routine
Products & Authencity
Are all your products authentic?
Absolutely. Authenticity is non-negotiable for us. We source our products through trusted suppliers and carefully select the brands and products we offer.
Where do your products come from?
Every skin journey is different. If you’re unsure, reach out to us with your skin type, main concerns, and current routine, and our team can help you make a more informed choice.
How do I know which product is right for me?
Yes. We thoughtfully curate products suitable for a wide range of skin tones, including melanin-rich skin, with solutions for concerns such as hyperpigmentation, uneven tone, acne, dryness and maintaining healthy-looking skin.
Can I use products from different brands in the same routine?
Yes. Your skincare routine doesn’t need to come from one brand. What matters is choosing products and ingredients that complement each other.
If you’re introducing several new products, we recommend doing so gradually.
Skincare Guidance
Can Skincare Library help me build a routine?
Yes! We love helping customers simplify their routines.
Tell us about your skin type, concerns, current products and what you’d like to achieve, and we’ll help you create a routine that fits your needs and budget.
Do you offer skincare consultations?
We provide personalised skincare guidance and product recommendations.
Our guidance is cosmetic skincare advice and does not replace consultation with a dermatologist or other qualified healthcare professional.
What if I have sensitive skin?
We have options for sensitive skin, but sensitivity can vary greatly from person to person. Always check the ingredients and patch-test a new product before applying it more widely.
How many products do I really need?
You don’t need a complicated 10-step routine to have healthy-looking skin.
A good routine can be beautifully simple: cleanse, moisturise, and protect with sunscreen, with targeted products added according to your individual concerns.
Orders & Delivery
How do I place an order?
Browse our collection, select your products, add them to your cart and proceed to checkout.
If you need help choosing a product, our customer service team is happy to assist.
Do you deliver across Nigeria?
Yes. We deliver to customers across Nigeria.
How long does delivery take?
Delivery times depend on your location and the delivery option selected. Your estimated delivery timeframe will be provided when your order is confirmed.
Do you offer same-day delivery?
Same-day delivery may be available for selected locations and orders placed before our daily cut-off time.
Please contact us to confirm availability before placing your order.
Can I track my order?
Where tracking is available, your tracking information will be shared with you once your order has been dispatched.
What happens if my delivery is delayed?
While we work with trusted delivery partners, occasional delays can happen. If your order has exceeded the expected delivery window, please contact us and we’ll assist you in following it up.
Payments
How can I pay for my order?
We accept the payment methods displayed at checkout, which may include card payments, bank transfers and other available payment options.
Is my payment information secure?
Payments are processed through our designated payment provider. We do not unnecessarily retain sensitive payment information.